Every week, I review blogs and other publications that cover talent development to find the very best talent development posts. This week, you’ll find pointers to pieces about how Burberry manages talent, the link between employee development and employee engagement, how social tools can improve onboarding, and whether recruiting should really be in marketing.
“Angela Ahrendts, CEO of Burberry and the author of this month’s How I Did It, spoke with HBR contributing editor Karen Dillon at an event in London.” [Two videos, 5 min and 4 min]
“Customer engagement is directly linked to employee development. If employees don’t understand how to delight their customers, then their organisations will almost certainly fail. The role that learning and development professionals play in this process is critical. If they are to deliver value they must focus on the things that matter and use the best approaches possible to help their organisations delight customers.”
“Remember for just a moment the first few weeks in your job. Chances are it took you a while to get in the swing of things and to get fully comfortable and productive. Thinking even further back, once you accepted the job and before you showed up for your first day, how much communication was there between you and people in your new company? Was the company organized — did processes flow smoothly on your first day and then your first week? Did you already have a sense that you were going to make fast friends with people at work?”
“Let’s face it: It’s always seemed like Recruiting was sort of tossed into the HR function because no one knew what else to do with it. Employment yes – having it report into HR makes sense. You know, filling reqs for those positions that are relatively easy to find.”