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TGIF – Compromise Is Good Except When It Isn’t

March 9, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “Compromise: An agreement between two men to do what both agree is wrong.” Lord Edward Cecil Humor Break: Bev: They say it is better to be poor and happy than rich and miserable.  […]




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Oh For Those Good Old (Future) Days

March 7, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Simple Ain’t … But Should Be! Competencies: strategic planning, driving strategic direction, planning/organizing, problem solving, technological leadership, managing people, adaptability Who benefits: idea generator for those in a position of influence Consultant Usage: insightful message for organizational consultants and executive coaches What’s it about? I am recommending that you […]




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TGIF – Management Happens! Then What?

March 2, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “Life is what happens while you make other plans.”  John Lennon Humor Break: Management Speak: There are larger issues at stake. Translation: I’ve made up my mind so don’t bother me with the […]




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The Definitive Book On Customer Service

February 29, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Uncommon Service: How to Win by Putting Customers at the Core of Your Business Competencies: customer service, strategic planning, visionary leadership Who benefits: C-Suite Consultant Usage: must read for senior consultants, executive coaches involved in organizational issues, customer service trainers and coaches What’s it about? Today is an uncommon […]




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TGIF – Final Friday Thoughts on (my) Customer Service Month

February 24, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “There are no traffic jams along the extra mile.” Roger Stauback Humor Break: Bev: I am reading an article by a fellow who is predicting the first restaurant review from the moon. Al: […]




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Smile If You Get It

February 22, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: That Damn :-) Actually Means $$ Competencies: customer service, sales, managing people, leadership, strategic planning, visionary leadership, managing self, self-development Who benefits: C-Suite, managers, supervisors, leads and management wannabes, career employees Consultant Usage: organizational consultant, executive coaches, management/leadership trainers What’s it about? Last week in my TGIF post I poked a […]




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TGIF – Enjoyneering

February 17, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quotes of the Week:  “A critical role of a leader is to enjoyneer a happy workplace.” Me “To me, it makes perfect sense that treating employees well makes them happy and that happy companies make more money – and […]




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Have A Nice Conflict

February 15, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Buy This Book! Competency: conflict management, interpersonal skills, communication, customer service Who benefits: anyone, everyone Consultant Usage: if you are a people consultant or trainer at any level this is a must read What’s it about? If you have been a regular reader of this post, you know this […]




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TGIF – Who Says Customers Are Important?

February 10, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker Humor Break: Bev: Al, did you call […]




Posted in Engagement, Wellness

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Down Mexico Way

February 8, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Where The Customer Wins Competency: customer service Who benefits: all organizations who have customers (and who doesn’t?) Consultant Usage: for consultants who use stories to make a point What’s it about? My friend Paul gave me the idea for today’s post. We were both enjoying a liquid refreshment in […]




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