February 3, 2012 by Bill Bradley
As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: 70 percent of employees in the typical company are “not engaged” or “actively disengaged.” Gallup Poll Humor Break: How to properly engage with employees reminds us of this old “how not to engage†[…]
Posted in Engagement, Leadership Development
Comments Off on TGIF – Treat Employees Like Customers (Unless You Have Poor Customer Service)
February 1, 2012 by Bill Bradley
HOT READS FOR THE PRACTITIONER Title: The Good, The Bad, The Ugly Competency: customer service Who benefits: all levels of an organization Consultant Usage: idea generator for organizational consultants and customer service trainers What’s it about? As strongly hinted in my last post, I am declaring February as Customer Appreciation Month (CAM). Very little peeves […]
Posted in Engagement, Leadership Development
January 27, 2012 by Bill Bradley
As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “Well if this is the wrong number, why did you answer it†James Thurber (How come wrong numbers are never busy?) Humor Break: Remember “Laugh-In”? “One ringy-dingy….” aimed a spoof of customer service at […]
Posted in Engagement
Comments Off on TGIF – Let’s Trick The Customer
January 25, 2012 by Bill Bradley
HOT READS FOR THE PRACTITIONER Title: Values and Visions Competency: visionary leadership Who benefits: primarily employees in leadership positions, secondarily anyone with an interest in the future of work Consultant Usage: should be on every organizational consultant’s reading list … this is where your clients are going What’s it about? January is an optimistic month. […]
Posted in Leadership Development
January 20, 2012 by Bill Bradley
As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “Sunday morning my head is bad, but it’s worth it for the time that I had. But I got to get my rest … ‘Cause Monday’s a mess,†Fats Domino Humor Break: Bev: […]
January 18, 2012 by Bill Bradley
HOT READS FOR THE PRACTITIONER Title: What Matters Now: How to Win in a World of Relentless Change, Ferocious Competition, and Unstoppable Innovation Competencies: executive leadership, visionary leadership Who benefits: executives, consultants and students of organizational change Consultant Usage: organizational development consultants, executive coaches, large scale change agents What’s it about? It’s a new year. […]
Posted in Engagement, Leadership Development
January 13, 2012 by Bill Bradley
As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week:  “Face it, you’re screwed. Today is Friday the 13th — the unluckiest day on the calendar — so try not to crash your car, fall down a flight of stairs, set yourself on […]
January 11, 2012 by Bill Bradley
HOT READS FOR THE PRACTITIONER Title: Make Time for Time Competency: time management Who benefits: all of us Consultant Usage: good check-up for clients of executive coaches, good review for time management and productivity trainers, probably also good for career counselors What’s it about? Well here we are in the second week of the new […]
Posted in Leadership Development, Wellness
Comments Off on “What Is The Best Use Of Your Time Right Nowâ€
January 6, 2012 by Bill Bradley
As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quotes of the Week: Adults are always asking little kids what they want to be when they grow up because they’re looking for ideas. Paula Poundstone If you don’t like your job you don’t strike. You just […]
January 4, 2012 by Bill Bradley
HOT READS FOR THE PRACTITIONER Title: Getting Your Act Together Competency: self-management, self-development, achievement orientation, stress management, resiliency  Who benefits: all employees Consultant Usage: first heal yourself, then help others, EAP counselors What’s it about? Ah, the new year is upon us. Today being the fourth day of said new year, it is time to review […]
Call us to discuss how we can help you get more out of your leadership development program:
