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Free Coaching Exercise: “Sample Coaching Evaluation”

February 15, 2016 by Sandra Mashihi

This free exercise, and dozens of others, were created for our book, Clueless: Coaching People Who Just Don’t Get It. You can learn more about Clueless by visiting our site or you can buy it from amazon.com today. Purpose of Exercise: Use these questions to evaluate your client’s development progress. How to Administer and Use this […]




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8 Questions Companies Must Ask Before Using 360-Degree Feedback

February 10, 2016 by Sandra Mashihi

This is the third post of an ongoing series on 360-Degree Feedback Best Practices. Let’s be honest — Not all organizations are “ready” for 360-degree feedback. All too often it gets introduced in the middle of a very large organizational change (e.g., merger or acquisition) or some other untimely organization-wide event. 8 key questions to […]




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Free Coaching Exercise: “My Behavior Change Self-Contract”

February 8, 2016 by Sandra Mashihi

This free exercise, and dozens of others, were created for our book, Clueless: Coaching People Who Just Don’t Get It. You can learn more about Clueless by visiting our site or you can buy it from amazon.com today. Purpose of Exercise: Leads clients to select a change goal and commit to a change goal. How to […]




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7 Reasons Why You SHOULD Be Using 360-Degree Feedback Assessments

February 3, 2016 by Sandra Mashihi

This is the second post of an ongoing series on 360-Degree Feedback Best Practices. Enjoy! “Amid all your list-making, organizing, and planning your next move, when was the last time you sat down and thought about your reputation?” –Marshall Goldsmith Multi-rater or 360-degree feedback is the process in which managers, direct reports, peers, team members, […]




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Free Coaching Exercise: “My Relapse Prevention Plan”

February 1, 2016 by Sandra Mashihi

This free exercise, and dozens of others, were created for our book, Clueless: Coaching People Who Just Don’t Get It. You can learn more about Clueless by visiting our site or you can buy it from amazon.com today. Purpose of Exercise: Guide to creating a plan for getting back on track How to Administer and Use […]




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How to Determine the Optimal Number of Items to Include within 360-Degree Competencies

January 27, 2016 by Sandra Mashihi

“Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.” -Antoine de Saint-Exupery The usefulness of 360-degree feedback assessments is partly based on the invited rater’s ability to read and understand the questions that are posed.  If questions are double barreled (i.e., contain two concepts […]




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How to Decide Who’s 360 Feedback Actually Counts?

January 27, 2016 by Sandra Mashihi

“Not everything that can be counted counts and not everything that counts can be counted.” –Albert Einstein Upon receiving the 360-degree feedback results, individuals often feel challenged about how to interpret their results in a meaningful way, particularly when there are differences between views of rater groups. Should participants of the 360-degree feedback focus their […]




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More Choices OR Less? How to Determine Optimal Number of Ratings on 360-Degree Rating Scale

January 20, 2016 by Sandra Mashihi

“The problem today is one of too many choices, few of which compel but all of which distract.” -Joel Bryant The number of items on a scale is often a point of confusion for individuals looking for appropriate 360-degree tools. With all the research that has been done on this subject, there is no definitive […]




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How Should the 360-Degree Results Be Reviewed With a Client to Optimize Motivation & Action for Behavioral Change?

January 13, 2016 by Sandra Mashihi

“You don’t make progress by standing on the sidelines, whimpering and complaining. You make progress by implementing ideas.” -Shirley Chisholm “Best practices” in 360-degree feedback processes suggest that the greater transfer of learning and goal setting occurs when a manager or coach helps participants understand and debrief their reports (Nowack, 2009). All too often, vendors […]




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Customized vs. Vendors Off-the-Shelf 360s

January 6, 2016 by Sandra Mashihi

 “We now have what I like to call the buffet table of choices; we are customizing to our specific needs.” -Pamela Peeke When looking for the appropriate 360-degree feedback tool, many people are often uncertain about whether they should use a customized 360-degree feedback tool or just buy a vendor’s off-the-shelf tool. Most people think […]




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