Viewing Category: Engagement

TGIF – Treat Employees Like Customers (Unless You Have Poor Customer Service)

February 3, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: 70 percent of employees in the typical company are “not engaged” or “actively disengaged.” Gallup Poll Humor Break: How to properly engage with employees reminds us of this old “how not to engage” […]




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2/2/12: Top Talent Development Posts this Week

February 2, 2012 by Wally Bock

From Andy Headworth: Does the problem with talent communities start with the word ‘talent’? “Have you ever referred to yourself as talent? [aside from as a descriptor on your CV/Resume – a talented …….. looking for a new opportunity etc] “ Wally’s Comment: This post is not about “talent development,” but it is about the […]




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If Technology Is So Great, Why Do We Need People?

February 1, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: The Good, The Bad, The Ugly Competency: customer service Who benefits: all levels of an organization Consultant Usage: idea generator for organizational consultants and customer service trainers What’s it about? As strongly hinted in my last post, I am declaring February as Customer Appreciation Month (CAM). Very little peeves […]




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Talent Development in a Brave New World

January 31, 2012 by Wally Bock

We’ve realized for some time that jobs, as we’ve known them for a little over a century were doomed. The world is changing in too many fundamental ways for any artifact of the Industrial Age to remain unchanged. The big question is: “What will what we now call “jobs” look like in whatever you want […]




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Work Relationships and Health

January 29, 2012 by Ken Nowack

“….Ain’t it good to know you’ve got a friend” Carole King What exactly do relationships at work do for talent? Do close relationships with one’s boss and colleagues have any impact on engagement and productivity? Current research suggests that strong relationships with one’s boss and direct reports are associated with: Less inflammation measured as C-Reactive Protein […]




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D.I.S.C.O. The Good Hire Process

January 27, 2012 by Ken Nowack

Written by Sam Alibrando, Ph.D. is a licensed psychologist and president of APC, Inc. his own consulting firm that works with organizations and senior executives. There are few things more important to the success of an organization, than getting the right people into your organization (and then keeping them). The costs of a bad hire are […]




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TGIF – Let’s Trick The Customer

January 27, 2012 by Bill Bradley

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “Well if this is the wrong number, why did you answer it” James Thurber (How come wrong numbers are never busy?) Humor Break: Remember “Laugh-In”? “One ringy-dingy….” aimed a spoof of customer service at […]




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So How Do You Really Measure Emotional and Social Competence?

January 22, 2012 by Ken Nowack

“Nearly 80% of people believe they are among the top 50% most emotionally intelligent people” Peter Salovey There are at least three distinct approaches to measuring EI and emotional and social competence representing different models. The first, delineated by Reuven Bar-On, was influenced by his interest in the aspects of performance not linked to intelligence; […]




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Yesterday is so … Yesterday

January 18, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: What Matters Now: How to Win in a World of Relentless Change, Ferocious Competition, and Unstoppable Innovation Competencies: executive leadership, visionary leadership Who benefits: executives, consultants and students of organizational change Consultant Usage: organizational development consultants, executive coaches, large scale change agents What’s it about? It’s a new year.  […]




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Maybe You Can Just Visualize Becoming a Better Leader…

January 15, 2012 by Ken Nowack

“I visualize things in my mind before I have to do them. It’s like having a mental workshop” Jack Youngblood As a kid, I played baseball and probably made over 1,000 double plays successfully–at least in my mind. I used to visualize every moment of receiving the ball from the shortstop to avoiding the slide […]




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