Viewing Category: Leadership Development

Great Customer Service = Profits

May 9, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Round’um up!  Bring’um in!  Keep’um Happy! Competencies: customer service, sales Who benefits: anyone in customer service or sales; however most articles are written for senior management Consultant Usage: good read for sales and customer service consultants What’s it about?  Today’s post is brief.  Harvard Business Review published an anthology […]




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School Daze

May 2, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Universities meet YouTube Competencies: all that we support can be found multiple times at the website Who benefits: everyone Consultant Usage: research this site for your own professional development and marketing strategies and find helpful videos for your clients What’s it about?  Are you ready to go back to […]




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Learning for the Future of Work

May 1, 2012 by Wally Bock

“Lifelong learning” has been elusive and difficult. You got to choose from three less than satisfactory options. There was learning on someone else’s schedule. I tried night school after a full day of work. I went to training classes scheduled by companies. I attended full- and half-day programs offered by for-profit training companies. A lot […]




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Leadership Lessons Raising a Guide Dog Puppy…What I have Learned

April 29, 2012 by Ken Nowack

“The sooner you fall behind, the more time you’ll have to catch up.” Stephen Wright   One of my volunteer passions has been to be a puppy raiser for a wonderful organization called Guide Dogs of America.  My wife and I have, since the early 1990’s, raised four guide dogs and our latest one was turned in […]




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Thinking About Thinking

April 25, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: Getting the Biases out of Your Thinking Competencies: judgment, decision-making, strategic thinking, creative thinking, self development Who benefits: anyone Consultant Usage: personal development What’s it about? I have been thinking a lot about Thinking lately.  Regular readers will recall recent reviews of Pain In The Ass, a book on […]




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Looking For Failure In Business Places

April 18, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: The Seven Habits of Spectacularly Unsuccessful Executives Competency: Leadership (with a capital “L”) Who benefits: those in leadership positions (any level), those seeking leadership positions, students of leadership Consultant Usage: absolute must for executive coaches What’s it about? With a not-so-subtle nod to Stephen Covey, Forbes writer Eric Jackson […]




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What If Bob Dylan Worked At Pixar?

April 11, 2012 by Bill Bradley

 HOT READS FOR THE PRACTITIONER Title: Imagine: How Creativity Works Competency: creativity, innovation Who benefits: anyone interested in the topic Consultant Usage: excellent for personal development for consultants in any field What’s it about?  Jonah Lehrer is a storyteller.  Not just a storyteller, a fabulous storyteller.  He brings stories to life.  I am not sure […]




Posted in Engagement, Leadership Development

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Pain In The Ass

April 4, 2012 by Bill Bradley

HOT READS FOR THE PRACTITIONER Title: How to Become a Really Good Pain in the Ass: A Critical Thinker’s Guide to Asking the Right Questions Competencies: negotiation skills, influence skills, communication skills Who benefits: anyone Consultant Usage: develop more effective communication skills What’s it about? I was attracted to this book for two reasons, neither […]




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The Development Journey

March 27, 2012 by Wally Bock

The New York Times recently ran an article by Natasha Singer titled “Helping Managers Find, and Fix, Their Flaws.” Here’s the lead. “MANY management coaches teach executives specific skills toward becoming better mentors, delegators or supervisors. Not the minds at Minds at Work, in Cambridge, Mass. The company, founded by Robert Kegan, a professor at […]




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Talent Management Facts #22

March 25, 2012 by Ken Nowack

“42.7 percent of all statistics are made up on the spot.”  Steven Wright   Another addition of leadership and talent management “facts” from all over the world.  Some intuitive and some not….what do you think? 1. According to a survey of more than 500 U.S. employees conducted by United Sample, 45 percent of all employees […]




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