February 1, 2012 by Bill Bradley
HOT READS FOR THE PRACTITIONER Title: The Good, The Bad, The Ugly Competency: customer service Who benefits: all levels of an organization Consultant Usage: idea generator for organizational consultants and customer service trainers What’s it about? As strongly hinted in my last post, I am declaring February as Customer Appreciation Month (CAM). Very little peeves […]
Posted in Engagement, Leadership Development
January 31, 2012 by Sandra Mashihi
This free exercise, and dozens of others, were created for our book, Clueless: Coaching People Who Just Don’t Get It. You can learn more about Clueless by visiting our site or you can buy it from amazon.com today. Purpose of Exercise: Helps clients visualize the life they want in the future. How to Administer and […]
Posted in Free Coaching Exercises
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January 31, 2012 by Wally Bock
We’ve realized for some time that jobs, as we’ve known them for a little over a century were doomed. The world is changing in too many fundamental ways for any artifact of the Industrial Age to remain unchanged. The big question is: “What will what we now call “jobs” look like in whatever you want […]
Posted in Engagement, Leadership Development
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January 29, 2012 by Ken Nowack
“….Ain’t it good to know you’ve got a friend†Carole King What exactly do relationships at work do for talent? Do close relationships with one’s boss and colleagues have any impact on engagement and productivity? Current research suggests that strong relationships with one’s boss and direct reports are associated with: Less inflammation measured as C-Reactive Protein […]
Posted in Engagement, Relate
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January 27, 2012 by Ken Nowack
Written by Sam Alibrando, Ph.D. is a licensed psychologist and president of APC, Inc. his own consulting firm that works with organizations and senior executives. There are few things more important to the success of an organization, than getting the right people into your organization (and then keeping them). The costs of a bad hire are […]
Posted in Engagement, Selection
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January 27, 2012 by Bill Bradley
As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “Well if this is the wrong number, why did you answer it†James Thurber (How come wrong numbers are never busy?) Humor Break: Remember “Laugh-In”? “One ringy-dingy….” aimed a spoof of customer service at […]
Posted in Engagement
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January 26, 2012 by Wally Bock
Every week, I review blogs that cover talent development to find the very best talent development posts. This week, you’ll find pointers to pieces on talent management in Asia, the business case for talent management, preparing managers for the future, talent “portfolios,” and mobile learning and ROI. From Kate Sweetman on the HBR Blogs: One […]
Posted in Talent Management
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January 25, 2012 by Bill Bradley
HOT READS FOR THE PRACTITIONER Title: Values and Visions Competency: visionary leadership Who benefits: primarily employees in leadership positions, secondarily anyone with an interest in the future of work Consultant Usage: should be on every organizational consultant’s reading list … this is where your clients are going What’s it about? January is an optimistic month. […]
Posted in Leadership Development
January 24, 2012 by Sandra Mashihi
This free exercise, and dozens of others, were created for our book, Clueless: Coaching People Who Just Don’t Get It. You can learn more about Clueless by visiting our site or you can buy it from amazon.com today. Purpose of Exercise: With this form, clients can identify areas of procrastination and commit to taking action. […]
Posted in Free Coaching Exercises
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January 24, 2012 by Wally Bock
On January 12, 2012, Chief Executive published “40 Best Companies for Leaders 2012: How Top Companies Excel in Leadership Development.” On the eighteenth, they came out with “10 Best Companies for Leaders: How Focusing on Leadership Development Creates a Competitive Advantage” which went into more detail on the very best of the best at leadership […]
Posted in Leadership Development
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