June 22, 2012 by Bill Bradley
As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “The amount of sleep required by the average person is five minutes more.” Wilson Mizener Humor Break: Bev: You know Al, I have been thinking about the world we live in. So many […]
Posted in Wellness
Comments Off on TGIF – Sleep On This!
June 20, 2012 by Bill Bradley
HOT READS FOR THE PRACTITIONER Title: A 180° Turnaround for Customers Competencies: customer service, sales, marketing, strategic planning Who benefits: everyone! Consultant Usage: Vital resource for sales/customer service consultants and trainers, important background information for executive coaches whose clients are involved in sales/customer service and sales/customer service planning What’s it about? Wouldn’t it be great […]
Posted in Engagement, Leadership Development
Comments Off on The Customer Wins! The Customer Wins!!!
June 15, 2012 by Bill Bradley
As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “If we don’t take care of our customers, someone else will.†Unknown Humor Break: Bev and Al were cleaning out the attic one day when Al came across a ticket from the local […]
Posted in Wellness
Comments Off on TGIF – Slow Service Bad Service
June 13, 2012 by Bill Bradley
HOT READS FOR THE PRACTITIONER Title: Cheat, And the Whole World Cheats With You Competency: ethics Who benefits: everyone Consultant Usage: in my humble opinion, mandatory reading for any consultant What’s it about? If you are a regular reader you already know that ethics is a big deal with me. I am proud of the […]
Posted in Engagement
June 8, 2012 by Bill Bradley
As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “More companies are discovering that an über-connected workplace is not just about implementing a new set of tools — it is also about embracing a cultural shift to create an open environment where […]
Posted in Wellness
Comments Off on TGIF – Social Revolution Drafts Luddite
June 6, 2012 by Bill Bradley
HOT READS FOR THE PRACTITIONER Title: Blog for Sales Managers Competencies: sales leadership, sales, service Who benefits: primarily sales managers, secondarily anyone in sales or service Consultant Usage: resource for sales trainers and consultants What’s it about? I know we have quite a few readers who are in sales and customer service. If you are […]
Posted in Leadership Development
June 1, 2012 by Bill Bradley
As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: (Speaking of bosses) “He is a self-made man and worships his creator.†John Bright Humor Break: The boss was walking to the cafeteria along with two direct reports. One of them tripped on […]
Posted in Leadership Development
May 30, 2012 by Bill Bradley
HOT READS FOR THE PRACTITIONER Title: Website Delight Competencies: leadership, self-development Who benefits: assholes and non-assholes Consultant Usage: fun spot to explore What’s it about? Okay, let me acknowledge that you haven’t even begun to read my review today and already you are disgusted! Look, today I am just a reporter. Not even a very […]
Posted in Engagement, Leadership Development
May 25, 2012 by Bill Bradley
As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment. Quote of the Week: “It’s easy to get good players. Getting them to play together, that’s the hard part.” Casey Stengel Humor Break: This story has been around a long time. It is still a personal favorite: […]
Posted in Leadership Development
May 23, 2012 by Bill Bradley
HOT READS FOR THE PRACTITIONER Title: How to Influence Friends and Win Over Enemies (and Teens?) Competencies: engenders trust, collaboration, interpersonal sensitivity, conflict management, emotional intelligence, influence skills Who benefits: anyone Consultant Usage: practical advice for all consultants, useful with clients for executive coaches, good material for communication trainers What’s it about? A few posts […]
Posted in Leadership Development
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