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Free Coaching Exercise: “Behavior Change Ambivalence Analysis”

August 1, 2016 by Sandra Mashihi

This free exercise, and dozens of others, were created for our book, Clueless: Coaching People Who Just Don’t Get It. You can learn more about Clueless by visiting our site or you can buy it from amazon.com today. Purpose of Exercise: Help clients explore what is stopping them from making a change How to Administer and […]




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Breaking the News Gently? WHO and HOW to Provide 360-Degree Feedback?

July 27, 2016 by Sandra Mashihi

“Dare to risk public criticism.” -Mary Kay Ash It is not at all uncommon for recipients to experience strong emotional reactions to both the quantitative and qualitative sections of multi-rater feedback reports generated by organizations and vendors selling these assessments ((Illgen & Davis, 2000.  Bearing bad news: Reactions to negative performance feedback. Applied Psychology: An […]




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Free Coaching Exercise: “Identifying My Personal Forces Around Behavior Change”

July 25, 2016 by Sandra Mashihi

This free exercise, and dozens of others, were created for our book, Clueless: Coaching People Who Just Don’t Get It. You can learn more about Clueless by visiting our site or you can buy it from amazon.com today. Purpose of Exercise: Identify forces that are supporting and preventing change. How to Administer and Use this Exercise […]




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How to Determine What Must be Communicated to Different Stakeholders of 360-Degree Feedback

July 20, 2016 by Sandra Mashihi

“Seldom, very seldom, does complete truth belong to any human disclosure; seldom can it happen that something is not a little disguised, or a little mistaken.” -Jane Austen When implementing a 360-degree feedback tool, stakeholders often have a number of questions about the following issues: Purpose of the 360-degree feedback intervention Deadline dates to collect […]




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Free Coaching Exercise: “Assessing My Attributional Style”

July 18, 2016 by Sandra Mashihi

This free exercise, and dozens of others, were created for our book, Clueless: Coaching People Who Just Don’t Get It. You can learn more about Clueless by visiting our site or you can buy it from amazon.com today. Purpose of Exercise: Help clients determine whether they have an optimistic or pessimistic style of dealing with life […]




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Dangers of Open-Ended Questions to Participants in 360-Degree Feedback

July 13, 2016 by Sandra Mashihi

“The other day I got out my can-opener and was opening a can of worms when I thought, What am I doing?!” -Jack Handey The usefulness of having qualitative comments in 360-degree feedback interventions is not widely debated. In fact, before online administration of 360-degree feedback assessments was even possible, most coaches and consultants relied […]




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How to Determine WHO Gets to See 360-Degree Feedback Results

July 6, 2016 by Sandra Mashihi

“A little inaccuracy sometimes saves tons of explanation.” -Saki The goal of all 360-degree feedback processes is to provide clear information for professional development in a manner that motivates individuals to make specific behavioral changes, leading to enhanced effectiveness. Generally, the feedback from 360-degree assessments can be shared with the program participant, his or her […]




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Free Coaching Exercise: “How Others Can Support My Behavioral Change Effort”

July 4, 2016 by Sandra Mashihi

This free exercise, and dozens of others, were created for our book, Clueless: Coaching People Who Just Don’t Get It. You can learn more about Clueless by visiting our site or you can buy it from amazon.com today. Purpose of Exercise: Use to identify people at home and work can support your behavioral change efforts. How […]




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How to Create the “Best” Behavioral Items for 360-Degree Feedback

June 29, 2016 by Sandra Mashihi

“For many people, one of the most frustrating aspects of life is not being able to understand other people’s behavior.” -Goethe Writing good behavioral statements for a customized 360-degree feedback assessment is critical to ensure that what is being measured is accurate and useful for developmental purposes. Here are some recommended tips to ensure your […]




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How to Increase Accuracy of Feedback Through Labeling 360-Degree Rating Scales

June 22, 2016 by Sandra Mashihi

“Once you label me, you negate me.” -Soren Kierkegaard An important issue for response scales is considering how to best label the response scale anchors.  There are several effects that can arise as a result of rating scale labels. 1. Clearly labeled scales results in less leniency effects. Negative skew or low variability in scale […]




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