January 17, 2009 by Ken Nowack
“People perform best and deliver the best customer service when they like what they do..” Unknown I’m going to share some evidence based research findings that are intuitive. They are also important if you care about retaining customer service and loyalty. The weak link in the chain of customer service seems to be leaders. The […]
Posted in Engagement, Leadership Development, Relate
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January 14, 2009 by Bill Bradley
HOT READS FOR THE PRACTIONER Title: Outliers Competency: self-development, coaching talent (especially those entering the workforce), performance evaluation, career management Who benefits: those seeking upward mobility Consultant Usage:coaching job seekers/career management/underperformers What’s it about? I am not a numbers guy. The numbers guy for this Blog posts his numbers on Monday. I like his numbers. […]
Posted in Leadership Development
January 11, 2009 by Ken Nowack
Another addition of leadership and talent management “facts” from all over the world. Some intuitive and some not….what do you think? 1. CO2 Partners in a recent 2007 internet survey of over 3,000 employees (90% middle to senior managers) found a supervisor as a source for workplace advice by 11%. More workers relied on a […]
Posted in Engagement, Leadership Development, Relate, Selection, Wellness
January 8, 2009 by Bill Bradley
HOT READS FOR THE PRACTIONER Title: Your Job Survival Guide Competency: self development Who benefits: job seekers Consultant Usage: coaching tool What’s it about? I want to wish all of you a happy, healthy and prosperous 2009. And while I am handing out wishes, I wish gainful employment to the 8% plus of you who […]
Posted in Engagement, Leadership Development
January 4, 2009 by Ken Nowack
“The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires.” William A. Ward A recent study suggests that there is a statistically significant link between CEO family deaths and the companies’ profitability over a decade ((Bennedsen, M., Perez-Ganzalez, F. & Wolfsenzon, D. (2007) Do CEO’s Matter?)). These researcher identified […]
Posted in Engagement, Leadership Development, Relate
December 31, 2008 by Bill Bradley
HOT READS FOR THE PRACTIONER Title: Government Training Competencies: leadership, managing change, process improvement skills, financial leadership, interpersonal skills, self-development Who benefits: high ranking federal employees Consultant Usage: doubtful What’s it about? Why are you reading this blog? It is New Year’s Eve. Shut it down, go party, be with friends, have fun, be merry, […]
Posted in Engagement, Leadership Development
December 24, 2008 by Bill Bradley
HOT READS FOR THE PRACTIONER Title: The Best Business Books of 2008 Competency: self-development Who benefits: you Consultant Usage: self-development and references What’s it about? I am declaring today a holiday for everyone who reads business books. FastCompany.com put together a slide show of the 10 best business books for 2008. As an avid reader […]
Posted in Leadership Development, Wellness
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December 10, 2008 by Bill Bradley
HOT READS FOR THE PRACTIONER Title: What Got You Here Won’t Get You There Competencies: self-development, career development, coaching, talent management Who benefits: motivated individuals, manager/supervisors who coach, professional coaches Consultant Usage: excellent resource for professional coaches or talent management consultants What’s it about? It is never too early to make New Year’s resolution. Especially […]
Posted in Leadership Development, Wellness
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December 3, 2008 by Bill Bradley
HOT READS FOR THE PRACTIONER Title: Leadership Transitions Version 3.0 Competencies: self development, leadership, numerous managerial competencies Who benefits: leaders in transition Consultant Usage: coaching/training tool What’s it about? In less than six weeks the US will have a new President. The changing of the guard, the transition, is likely to be unlike any we […]
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November 30, 2008 by Ken Nowack
“Life is change. Growth is optional. Choose wisely.†Karen Kaiser Clark Looking for an easy, simple, reliable, and valid way to measure whether a coaching, training or consulting intervention has impact? The “post-then-pre” method of self-report evaluation offers one solution for documenting behavior change. The data collection instruments are relatively easy to develop, use, and […]
Posted in Engagement, Leadership Development
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