TGIF – Customers In The Digital Community

As the week winds down, we wind down with some tidbits for your information, education, health, and enjoyment.

Quote of the Week: “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.”  Henry Ford

Humor Break:

Bev: What did they teach you today in your temporary customer service job?

Al: How to be pleasant, courteous and nice?

Bev: Anything else.

Al: Yeah, they said I could be myself when I went home.

Stat of the Week: Top 10 Ways To Improve Your Digital Customer Experience.  Today I do a follow-up to my post 2 days ago, Putting The “Customer” In Customer Service.  Wednesday’s post was about interacting with real people.  In today’s Stat of the Week the focus is how to reach out and touch what I call cleverly call the digital people.  This list is easy enough to read … but oh so hard to do.  But the theme of the week continues: Do right by your customers.

Action Tip: If you are in the position to do so, take time to be a customer in your own organization.  Call in/walk in and go through the process.  How would you rate your customer service?

The Self-Development Corner: I am continuing my crusade to urge you to go back to college the free and easy way: Online!  If you are in the customer service business (aren’t we all?) and have an entrepreneurial spirit, how about Developing Innovative Ideas for New Companies.  It is a 6-week course beginning January 28, 2013.

The professor describes this course thusly: “Explore how to identify and develop great ideas into great companies. Learn how to identify opportunities based on real customer needs. Develop solid business models. Create successful companies.” Or as the Rolling Stones would say “Start Me Up!”

Bill Bradley

Bill Bradley (mostly) retired after 35 years in organizational consulting, training and management development. During those years he worked internally with seven organizations and trained and consulted externally with more than 90 large and small businesses, government agencies, hospitals and schools.