Leadership development for Front-line Leaders

March 20, 2019 by Wally Bock

Leadership development is another place in life where what we do reveals our values. If you follow the money, you’ll find that most companies lavish leadership development funds on the people at the top of the pyramid. Leaders at the bottom get little. Here’s how Verity Creedy of DDI describes the situation.

But all this got me thinking about the sort of investments CFOs are asked to make—technical education, behavioral training, and, of course, leadership skill development—and where they commonly spend the most money. Chief Learning Officer board data indicates that most investments are made at the senior level for succession planning and high-potential development, and that sat comfortably with me. That was until I realized the leadership level receiving some of the smallest allocation of development dollars is the one populated by the leaders leading the most people by far. In fact, 80 percent of a company’s employee population is led by frontline leaders.

Leadership Development and The Front-Line Leader

If you’re looking for a cause of the prevailing dissatisfaction with bosses, look no further than the leadership development help we give to front-line leaders. We spend a tiny fraction of the leadership development budget on them. There are more of them than any other kind of manager. And they supervise 80 percent of the people who work in the company.

Front-line leaders supervise the employees who have regular contact with customers. Font-line leaders include call center supervisors, customer service supervisors, sales managers, and technical support supervisors.  They affect the productivity and morale of the people who deal with customers.

Those customer-facing people are more likely to do a good job if their supervisors are effective. And their supervisors are more likely to be effective if you invest in their training and development.

If you don‘t help those critical front-line leaders learn to lead, they’ll do it on their own. . Then, you have no say in what advice they’re getting or what techniques they’re trying or how they evaluate what works and what doesn’t.

Think about this. The longer your front-line leaders go without training and guidance, the more bad habits they’re likely to adopt. If you don’t help them, those bad habits are likely to become impossible to break.

Leadership Development Bottom Line

Your front-line leaders have the most important and immediate impact on the productivity and morale of the people who serve your customers. It just doesn’t make sense to leave their development to chance.

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Top Leadership Development Blog Posts this Week: 3/15/19

March 15, 2019 by Wally Bock

Leadership development may be the most important thing any company does. That’s why, every week, I review blogs and other publications that cover leadership development to find the very best leadership development posts. This week, you’ll find pointers to posts about leadership development for new front-line leaders, a crucial role for human resources, and making […]




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Leadership Development and the Promotion to Front-line Leadership

March 13, 2019 by Wally Bock

Leadership development programs abandon new front-line leaders just when they need help the most. Kevin Eikenberry gets it right in his post, “One Thing Organizations Must Provide New Supervisors.” “Every day, in organizations everywhere, people are promoted to their first leadership role. They receive titles like supervisor, lead, foreman, or front-line leader. Those titles matter […]




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Top Leadership Development Blog Posts this Week: 3/8/19

March 8, 2019 by Wally Bock

Leadership development may be the most important thing any company does. That’s why, every week, I review blogs and other publications that cover leadership development to find the very best leadership development posts. This week, you’ll find pointers to posts about leadership development on the basics of leadership, executive education, and talent development in the […]




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Leadership development: Back to Basics

March 6, 2019 by Wally Bock

Leadership development programs strive to develop leaders for a fast-changing world. There is a lot going on. We’re told millennials are reforming organizations to meet their needs. Pundits tell us technology is changing the face of business and leadership. You may think everything is up for grabs. You’d be wrong. Leadership development aren’t about chasing […]




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Top Leadership Development Blog Posts this Week: 3/1/19

March 1, 2019 by Wally Bock

Leadership development may be the most important thing any company does. That’s why, every week, I review blogs and other publications that cover leadership development to find the very best leadership development posts. This week, you’ll find pointers to posts about microlearning, the human factor as competitive advantage, a global mindset in leadership development, and […]




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Leadership development and Microlearning

February 27, 2019 by Wally Bock

Leadership development practitioners are always on the alert for ways technology can improve learning. Microlearning is a technology with a great deal of promise. Microlearning promises to help aspiring leaders to learn skills when they need them. Much learning will be on their own initiative. They won’t have to wait for either approval or help. […]




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Top Leadership Development Blog Posts this Week: 2/22/19

February 22, 2019 by Wally Bock

Leadership development may be the most important thing any company does. That’s why, every week, I review blogs and other publications that cover leadership development to find the very best leadership development posts. This week, you’ll find pointers to posts about creating an environment of lifelong learning, the power of data, individual leadership development versus […]




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Leadership development and Lifetime Learning

February 20, 2019 by Wally Bock

Leadership development has always embraced lifetime learning. We expect leaders to continue to learn and develop throughout their life. Suddenly we’re making a big deal of it. I gritted my teeth when I read an article titled “How to Create an Environment of Lifelong Learning as The Leader.” The author says, “Over the past several […]




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Top Leadership Development Blog Posts this Week: 2/15/19

February 15, 2019 by Wally Bock

Leadership development may be the most important thing any company does. That’s why, every week, I review blogs and other publications that cover leadership development to find the very best leadership development posts. This week, you’ll find pointers to posts about using AI to optimize internal talent, leadership development trends, back-to-basics leadership development, and career […]




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